Where do you ship?
Suite One Studio porcelain ships worldwide! Let's make tables beautiful everywhere! Shipping rates are preloaded in the shop for easy checkout, please see below for additional information about international order fees.
Are there additional fees for International orders?
There can be, and this will depend upon your country's custom policies. Please review your country's local importing fees and taxes to avoid any surprises. Refusal to pay any applied custom fees is not grounds for a refund.
How long will it take for my order to arrive?
Domestic orders arrive 4-10 business days from the date the order was placed. International orders generally arrive 2-4 weeks from the date the order was placed, and customs fees may be assessed. All shipping is processed through USPS, unless other arrangements are made prior to purchase. Expedited delivery is possible in some cases. Please contact us prior to purchase if you need to receive your order by a specific date, we will do our best to work with all deadlines.
Will my porcelain ship safely across the country/ocean/entire world?
Yes. All orders are carefully packaged to ensure safe transit. We use a variety of packing paper, packing peanuts, and bubble wrap to ensure safe delivery. If you encounter issues with your shipment please contact us immediately.
What is your refund and return policy?
We want you to absolutely love your Suite One Studio products. That's our biggest priority. Suite One Studio porcelain is handmade, and handmade variations are a celebrated detail. Because our weekly collections sellout quickly, all sales are considered final. If you're not completely happy with your handmade porcelain, please contact us and we'll work with you to ensure you have a positive experience.